Terms of Service

1. Agreement

These Terms govern your use of HH Nexus Marketing. By creating an account or using the service, you agree to these Terms and our Privacy Policy. If you use the service for an organization, you confirm that you have authority to bind that organization.

2. Eligibility and accounts

You must be at least 18 and legally able to enter a contract. You must provide accurate information, protect your credentials, and promptly notify us of unauthorized access. You are responsible for activity under your account and for the users you invite.

3. The service

The service provides campaign planning, AI-assisted content, publishing, scheduling, reporting, and account-management tools. Features may vary by plan, region, platform availability, and connected account permissions. We may improve, modify, suspend, or discontinue features where reasonably necessary.

4. Connected platforms and authorization

You may connect accounts from Facebook, TikTok, WhatsApp, or other supported providers. You authorize us to access and act only on the assets you select and only to provide features you request. We use OAuth and do not receive your Facebook or TikTok password. You must have all rights and permissions needed to connect and manage those assets. The Meta Platform Terms, TikTok Developer Terms, advertising policies, and other applicable provider terms also apply.

5. Your responsibilities

• Review and approve campaigns, audiences, budgets, creatives, and claims before publishing.
• Follow advertising, consumer protection, privacy, intellectual property, and industry-specific laws and platform policies.
• Do not upload unlawful content, impersonate others, mislead users, distribute malware, bypass safeguards, or interfere with the service.
• Do not use the service for prohibited, discriminatory, fraudulent, deceptive, or harmful advertising.
• Do not scrape platform data, collect personal data without authorization, build unauthorized profiles, sell or transfer platform data, evade platform review, or misuse access tokens.
• Do not request or share another person's Facebook or TikTok password. Each connection must be approved through the provider's official authorization screen.

6. AI-generated content

AI output may be inaccurate, incomplete, or similar to content produced for others. It is provided as a draft, not legal, financial, medical, or advertising-compliance advice. You are responsible for reviewing, editing, substantiating, and approving all output before use.

7. Fees and advertising spend

Subscription fees and limits are shown before purchase. Unless required by law or stated otherwise, paid periods are non-refundable once provided. Advertising spend is charged separately by the connected ad platform to your payment method; it is not included in our subscription. You are responsible for budgets, platform charges, taxes, and account balances.

8. Content and intellectual property

You retain ownership of content you provide. You grant us a limited license to host, process, reproduce, and transmit it only as needed to operate and improve the service. The service, branding, software, and documentation remain owned by HH Nexus Marketing or its licensors. Feedback may be used without restriction or compensation.

9. Suspension and termination

You may stop using the service and request account deletion. We may suspend or terminate access for material breach, non-payment, security risk, legal requirement, platform restriction, or misuse. When a connected provider removes our access or requires deletion, we will stop using and delete affected Platform Data as required. Deleting HH Nexus data does not delete an ad, campaign, Page, or advertiser account hosted by Facebook or TikTok; you control those assets in the relevant provider. Provisions that by nature should survive termination will remain effective.

10. Disclaimers

To the extent permitted by law, the service is provided “as is” and “as available.” We do not guarantee campaign approval, delivery, performance, reach, sales, uninterrupted availability, or continued access to any third-party platform.

11. Limitation of liability

To the maximum extent permitted by law, HH Nexus Marketing will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost data, ad spend, platform actions, or business interruption arising from use of the service.

12. Changes and contact

We may update these Terms and will post the revised effective date. Continued use after an update means you accept the revised Terms where permitted by law. Questions can be sent to info@hhnexusmarketing.com.